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Author Topic: Modem crisis?  (Read 3920 times)
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Flyvåpnet
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« on: April 23, 2011, 09:46:31 PM »

Here at Castle Haran an Internet storm looms: Surfie, my modem, began losing connectivity yesterday. Surfie is a Motorola Surfboard SB4100 Cable Modem and she's provided good and faithful service for ten years, so her sudden and repeated manifestations of intermittent connectivity were shocking. The folks at my Internet Service Provider (Comcast, the monopoly here locally) insisted their signal was fine and the problem must be in my modem. They said Surfie was "old" and was no longer supported by Comcast. I could either buy a new modem or lease one from them for $7US per month.

I told them I'd think about it and proceeded to run Yomako (my computing system) through every test I could think of, in hopes this connectivity problem could thus be cured or at least isolated. That testing took all evening, all night and part of this morning. On the one hand, I'm pleased to report Surfie is holding connectivity now; but on the other, I still fear she could fall back into yesterday's discouraging state of affairs at any moment. Please send good thoughts her way. Thank you!

Perhaps, though, I do need to get a new modem — just to keep up with broadband technology.  What I'm looking at, after perusing Comcast's list of recommended modems, is a Motorola SB6120 SURFboard DOCSIS 3.0 eXtreme Broadband Cable Modem for $86.99 through Amazon.com.  Comcast is doing this Data Over Cable Service Interface Specification 3.0 thing now.  The ideal modem would be an Arris Touchstone Cable Modem WBM760A, but I can't find any!

Undecided

=^..^=
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Captn' Red
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« Reply #1 on: April 26, 2011, 06:53:25 AM »

Quite impressing that you've had that thing running for ten years.

I'd suggest getting a new one, you don't really need anything fancy, and most are really cheap.
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Kov
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« Reply #2 on: April 26, 2011, 02:12:55 PM »

Yeah, I'm sure they're not that expensive nowadays.
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« Reply #3 on: April 26, 2011, 08:15:43 PM »

Thanks, Captn' and Kov, for your welcome advice.  I've been discussing this matter with Orion as well, via instant messenger.

Surfie seems to be holding connectivity just fine these past 36 hours or so.  Nevertheless, I agree it's probably time for a new modem.  Surfie will get her coveted ten-year badge plus a generous pension for all those years of good and faithful service.  Like me, henceforth she'll be watching the world go by and won't have to report for work!

Comcast is mailing me a modem, which I'll try (free of charge for a month) in order to see if in fact a DOCSIS 3.0 modem makes any significant difference.  If it does, then come payday I'll buy the Motorola SB6120 SURFboard DOCSIS 3.0 eXtreme Broadband Cable Modem mentioned in my previous post.

Today's puzzler:  Why is the Arris Touchstone Cable Modem WBM760A so highly rated yet nobody sells the damned thing?

Huh

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0235
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« Reply #4 on: April 27, 2011, 03:35:24 PM »

why no-one sells them?Prbarby becaause they ran ot of them XD
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« Reply #5 on: April 27, 2011, 09:27:55 PM »

Indeed, 0235, the extra-short attention spans of computer-industry corporations are incapable of embracing the notion that demand could be related to quality; so good products, which are invariably produced by accident rather than intent, are pulled to make way for new models which have "improvements" — such as higher prices and less reliability.  The motto is:  "Build crap and they will have to buy it!"

Roll Eyes

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